I recently bought a Gaming Keyboard for my son. Within weeks it started giving problems, so I returned it for testing. After several calls/emails, they accepted that their is a fault. They proceeded to refund the money– however only gave a partial refund (minus original shipping costs). So now I am out-of-pocket for $17, with no product in hand, because they only refunded $49 (product cost) and not what I had paid ($66 including shipping). When I questioned them, they asked me to contact the ACCC to resolve my issues since I was unhappy with the partial refund. So potential buyers beware, you may only get a partial refund – even when it is a product fault and you are still under Warranty. How is that fair? I have lodged a complaint with the ACCC against PC Gear and their policy.