Where do i start… may 2022 we hired FB for a complete bathroom renovation. Works completed with a 2-3 week time scale. The workman ripped out the old bathroom but managed to smash through our kitchen wall!!
By Aug 22 still no bathroom - just a shell with the worst tiling. The floor didn't have a drop so the water ran to the back wall - the measurements were all out. The plumber cut a massive hole in our old wooden floorboards - they run the entire length of the house in our Queenslander- as it was easier than going under the house - integrity? The shower was 10cm out with the shower head now off centre, they then cut a hole in the wall to fit the bathroom cabinet which would leave the light switch inside the bathroom cabinet. The toilet we bought through them did not fit, so we were forced to move away from the traditional type and their attempt to push super modern type which did not fit with the house or our renovations. The electrician turned up - not the same electrician - asked where the extraction fans were - moaned he had been sent to the wrong location - expressed his contempt towards me that nothing was ready for him(- fb were supposed to supply ) and left without saying a word - works not done.
FB did not respond to any of our calls despite empty promises someone would be in contact.
The skip blocked our drive way for five weeks!
Eventually the plumber turned up again after weeks of no works and no communication.
We turned him away making it very clear that we want someone to come down and look at the poor quality of work.
Jim the owner contacted my husband by phone and agreed to come to inspect . Jim did not see an issue with the tiles, he was incredibly rude to me, to my husband he agreed the tiles needed redoing. He agreed the flooring was wrong and that would come up too. He arranged for the tiler to come back and rip up the tiles - he took the floor tiles up and half of the very bottom row of wall tiles!!! He dumped all of this in our front garden - no skip! My husband again attempted to communicate - we had nothing for weeks then a random company phoned up stating they had been booked to do works - this was now outside of the already extended contract. So my husband said no as we had still had no communication from Jim about the substandard works or attempt to correct.

We then contacted QBCC.
Jim Breached us.
We reluctantly agreed FB could attempt again to rectify the works.
We waited in on the agreed day ( which was very short notice) - no-one arrived by 9.15 so we left.

We engaged an amazing lawyer
Jim tried to breach us for the second time.
Did I say our lawyer was super amazing??

QBCC sent out surveyors who found defective works.

I sit here today with the builders (new) via QBCC ripping out all the tiles, all the compromised flooring, waterproofing etc.

We won.

Its been 13 months of sharing a tiny ensuite with kids and visitors (plus all the freedom bathroom workmen!!!) yes we were very lucky to have the ensuite or we would have been in dire straights or been forced to accept the defective unfinished bathroom from this company.

I do not recommend - at all!!

Approximate cost: $30000