Reviews by darrenj970

This review is for Southside Mitsubishi, Cannington WA

verified email - 10 Feb 2023

Recently purchased a $30000 4x4 triton. Salesman took us on their route which only got the car up to 60km/hr. Came back, agreed to buy, didn't haggle price or try and get a better deal, even purchased the $1800 upgraded warranty. We picked car up on sat morning after having to pay an extra $199 for them to spray glen 20 inside the cab as a "covid clean". We went to take it to Bunbury for a drive and as soon as it got up to 100km/hr the car started shaking violently. The car yard is now closed as its after midday, we couldn't continue our trip as planned instead we took the car into a tyre shop. They showed us the front tyres had every second tread block missing, apparently due to the shock absorbers being faulty. I thought this to be odd as I was standing next to my new car that still had southsides 110 point safety check sticker proudly displayed on the windscreen! $3500 later within hours of picking the car up! I contacted the warranty guy and he said it wasn't covered under the $1800 extra warranty I had purchased but he thought the sales team might come to the party because it had just been inspected. I waited for a phone call from sales which didn't come so after waiting a week I contacted them again. They asked if they could seen the tyres so I drove back to the tyre shop and took photos of them. Then I recieved a call saying the service manager didn't think it was their fault because their technicians are only trained to look at tread depth not poor wear or delaminated or faulty tyres and because there was over 5mm of tread then it's a pass. Then the used car manager said it wasn't his fault because he goes off what the service manager says. Can you believe that, now I didn't expect the world just perhaps two front tyres as a token but NOTHING! They wiped me like a dirty kitchen bench! It's obvious that a pathetic middle aged man whos reached the dizzying heights of a "used car manager" is more interested in KPI's of profit over customer service. Silly thing is I told the salesman at the time of purchase I needed another 4x4 of similar model asap for my company and my wife is due for a new car within two months. BTW she has just purchased her new golf R from another dealer! We would highly recommend never going to southside mitsubish, in fact run as fast as you can from these peanuts!