I used a Guggenheim hair voucher deal and the whole experience was awesome. I paid 50 dollars more as my hair is long and think, which is reasonable. Good a great scalp massage and treatment and the staff were very professional.

Excellent service. And high quality products used too. Really nice.

Approximate cost: $130

I bought the voucher in good faith and when I arrived there the place was packed and there was no room in the waiting area. I was seated half an hr after my booking time.

I had a voucher for a cut and color and they wanted 150 mour just to color my hair in one solid coloyr. I expected to pay a bit more as I have long hair but not 150 dollars more. (Guggenhein charged 50 more.)

I asked to see my voucher again for clarification and the owner started verbally abusing me. She did a big tirade and finger pointing in the face. She also went back to her customer and started bagging me in earshot of everybody.

The hopeless assistant manager stepped in and I said that I did not appreciate the owner lecturing me in a bullying condescending tone.

The bullying owner accused me of "not reading the terms and conditions properly" and said (whilst bending over me sitting down with her mean face in my face and a pointy finger out, that I "needed to grow up".

I asked them to "just do the cut as I wanted to leave".

The side kick manager also had poor customer service skills and I walked out.

I wish I had read all of the negative Google Reviews first.

I was shocked at the dressing down I got.

I think the owner is used to having to 'do battle' with her customers and the staff seemed unphased.

Worst ever from this 'upmarket salon'.

Approximate cost: $100