Due to a serious accident, the Bruce highway was closed causing us to miss our scheduled flight. We telephoned Virgin and they were aware of the situation.
When we arrived at the airport 2 hours late, they gave us new tickets on a later flight at NO extra charge. The young man at the check in counter was the most helpful and friendly staff I've ever met.WELL DONE.

The cost for 8 days was MUCH lower than other companies. The car was almost brand new. The staff were very helpful and understanding. Due to s serious accident, the Bruce Highway was closed and we were very late in returning the car but there was no extra charge.

Approximate cost: $430.00

We missed our flight due to a serious accident and road closure in Queensland so were 5 hours late in returning for car.
There was no extra charge and All staff were very polite, helpful and understanding.