Virgin tries to do their best in terms of customer service. But sometimes they can be disappointing.
I asked them to email me my updated itinerary... And they emailed it to someone else instead...
No concern for professionalism or courtesy...

I flew from Perth to Melbourne and after landing, a passenger tried to steal my bag from the overhead locker. As my bag contained a lot of expensive equipment, I never let it out of my sight, and so I witnessed the guy try to escape with my bags. I ripped my bag from his arms, and when I tried to lodge a complaint with the cabin crew, they kicked me off the plane. I lodged a formal complaint with Virgin who basically said that there is nothing they can do and that the attempted theft of my bags was my fault, not theirs. They said I should have raised the issue with the cabin crew, except that before I could speak to them, they kicked me off the flight to prevent me from reporting the theft. The police weren't any help either. Apparently it is not a crime to steal someones property if they fail in their attempt and you get your property back. To make matters worse, Virgin have told me that they aren't pressing charges against me and that I'm free to fly with them again. I'm confused. My bag is stolen and I am being treated like a criminal??? Virgin also want me to be grateful to them for not pressing charges against me even though it was my bag that was stolen. Next time, we're catching the bus.

worse airline in the world
They are very good at ripping you off, and they will trick you and con you. I will never travel with this airline again because they don't care about customer service, and all they want is to suck your hard-earned money by blackmailing you to spend more. Do not book a flight with this con a airline

Approximate cost: $4700

We often fly over to New Zealand and on occasions have used Virgin to travel there. We found the service to be good and felt secure during the flight. We thought the prices were reasonable and the staff attentive.

i love virgin for their free luggage and meals on their flights. I also love the Virgin frequent flyer points system that allows you shop through their estore

Always travel with virgin, never go anywhere else, very good price, always felt safe. Staff are always friendly and happy to help with problems. Great deals on flying interstate.

Domestically they are ok but now more expensive than Jetstar, whom we travel with now.

We went with them to Bali about 4 years ago and we were so crammed into our seats that it was not nice. Also we had to go through Melbourne Airport without any travelators, which made getting there tough.

Once there we were not asked to get on with our three young kids but they just let everyone board first.. I was not very happy about that.

You can tell the difference from Virgin and the other airline companies. Virgin has a particular style of service that sets them streets apart from the rest in a positive manner. Their staff are friendly and try to do their best when and where they can to assist. I recently flew to LA from Melbourne and and I fly regularly for business with Virgin Australia. I would highly recommend anyone to fly with them.

Approximate cost: $4500

A friend flew from Perth to Hobart for a big professional awards event recently. Somehow her luggage got left behind or sent to the wrong place, with her special outfit in it. Virgin undertook to retrieve it and get it to her in time for the event the next evening. But guests were meeting at 5pm to be taken to the venue, 2 hours away by ferry. 'If we miss you at the hotel we'll send it to the venue by taxi', said Virgin. And they did! My friend was able to change into her gladrags at the venue. I was mightily impressed by this handling of a mistake.

I flew from Brisbane to Gladstone on what was the best flying experience I have had!! We were given complimentary food that was delicious and the seats were comfortable. The price of tickets was not outrageously expensive which was a consolidation :)