My husband and I have been members of Andrew's Airport Parking for approximately 3 years - that is until today. We will no longer use Andrews given their response to our complaint. We left our almost new car (Toyota Prada) for a week undercover at Andrews. When we picked it up the driver's side mirror had been damaged. It appeared to us that someone had walked into it (damaging the electronics within it). We know with 100% certainty that there was nothing wrong with it when we dropped the car off. We rang them immediately when we arrived home to tell them. They said they would review all the CCTV footage and get back to us. We were told by Toyota that it would cost $2,199 to replace as it could not be repaired.
We called 4 times and emailed once over the course of 9 days. Today when we called for the 4th time we were told by the manager that all the CCTV footage had been reviewed and there was no evidence that any damage had been done to the car whilst it was at Andrews. We do not accept their finding. If they had been honest and admitted their mistake - we would have remained members. It is their lack of honesty and failure to take responsibility that has caused us to withdraw our support of Andrew's Airport Parking.
We will be going elsewhere from now on.

Approximate cost: $2,199