4 people in my family wear specs / contacts. They have always been great from the initial eye tests, bulk billed through medicare, through to frame selection and after sales service. I was particularly impressed with the care and attention they gave us when we had to fit our 9 month old son with specs. We pop in, on an almost weekly basis for adjustments and repairs ( babies eat their glasses, feed them to the dog, throw them out the pram and sit on them regularly ). Nothing is ever a problem, everyone is friendly, informative and professional.