Reviews by gaylem962

This review is for Berwick Family Eyecare, Berwick VIC

verified email - 23 Jan 2020

Pricing feedback - as this optometrist charges out of pocket for all consultations without pre appointment notification.

I attended this optometrists for the first time yesterday after annual checkups at many optometry practises over the past 25 years. My family have never been charged out of pocket for an eye examination anywhere before.

I chose this optometrist solely for the convenience of being within 5 mins of my home.
I made the appointment in person at the practise and was then sent an email to complete details prior to my appointment.
On arriving for the appointment there is no signage indicating that an initial consultation will result in $105 out of pocket charge.
I would have assumed that if this practise intends to charge above the standard then I would be informed.
I was shocked when post appointment I was given an out of pocket invoice for $105
Legally this practise can charge what ever they want but it is no way the norm for an eye examination which is what brings me to write this review.
Clients should be advised when making the appointment that this out of pocket charge is being applied - or when they send out the pre appointment email or as signage or schedule of fees in their waiting room.
Obviously this omission is not by chance.

My appointment was conducted well but no different from any previous eye test except that the visual fields which I have had previously during the initial consultation elsewhere, was omitted and I was advised to make a followup appointment for this test (with an additional out of pocket charge no doubt - although of course the charge was not mentioned)
If I had been informed prior to my appointment on their charges policy it would have then been my choice to attend and pay this charge or go elsewhere. Unfortunately this does not happen,

Approximate cost: $105