I felt cared for as well as my pet. They understand that he is my 'child' (at least for now!) and treated him with love and respect and were very friendly. Much better experience than going to my old vet that was part of a big franchise, I think. My dog needed surgery so I expected a big bill, but at least it was all explained to me and the bill was the same as they quoted me (a bit less actually). I would happily pay more for good treatment anyway. I hope I don't have to go back very often, but I will definitely go there whenever I need a good vet.