Reviews by happycustomere

This review is for Cuts Colour, Deer Park VIC

verified email - 14 Jun 2015

I experienced the best customer service from the girls at colour cuts and I honestly can say I don't think a hair dresser has ever gone above and beyond like they did. I came in with brassy hair with shocking uneven tones. I asked for a quote for balayage with dark roots and sliver blonde. Impressed by the pricing and the ideas the colourist came up with I was booked in right on the spot. 3 hours after, foils, roots and and a balayage bleach I left the salon quite happy with the drastic change however when I woke the next day I realised I was not quite the happy customer I was the night before. Sheepishly I gave the girls a call and was asked if I could come in so they could fix it. As I wanted it to be more lighter, the colourist added a lot more foils and not once made me feel uneasy. Then she took the liberty of going the extra mile and adding more bleach so I could be closer to the colour I wanted (my hair was too dark to get silver blonde first go). Not to mention I overheard a conversation between the girls saying customer satisfaction and pride was more important then charging an arm and leg and pushing through customers. I have to say I absolutely loved my experience and maybe they think I'm that pain customer but they showed no signs at all! So finally I think I've found my regular hairdresser.

Approximate cost: $190