I have been buying chicken here, at least once a week or more since the store opened.

The food is very cheap, yet comes in generous servings and is swiftly prepared. I have often thought to myself how much I would miss it if it closed down or if I moved away.

I almost always get the same thing, a chicken roll, breast, skin off, with no mayonnaise. Recently when I ordered I noticed the staff member was preparing thigh for the roll. I asked for breast. He said it was 'too late'. I insisted very politely that I would really prefer breast. He maintained that I didn't ask for breast and it could not be changed.

When I mentioned that I had been getting the same thing for 5+ years (many of the staff know my order, though they have changed over the years) he said "I have never seen you in here before and I work here every day."

When I insisted that I was a regular he was dismissive, argued with me, and said I had 'ordered wrong'. When I asked to speak to a manager he explained that he was the manager and walked out the back, effectively ending our conversation.

I tried phoning later and asked to speak to the owner, who as it turns out was this same man. Unfortunately I could not understand him on the phone so I am unsure as to whether he offered an apology. His tone though was very defensive.

I should say up until this point the staff had always been very polite and friendly.

They have however, lost a customer over this, and one who used to recommend it to everyone he could.

So I warn any regular customers, the owner here does not value your individual business.