Reviews by hiol

This review is for Bulleen Screens, Oakleigh VIC

verified email - 16 Nov 2015

Very poor service. Their phone call always transfer to the voice message. Only I sent email to tell I paid the deposit, they reply on the next day. I have been told by someone that person will contact me within 10 days for schedule the installation time. But no one contact me and I wait for 3 weeks for the scheduling. I think it is easy to tell the customer that installation will be delay once you know.That's no point for customer wait for long time and call again and again.
After a long wait time, I called to ask when my door could be installed, they told me a day and time through the voice message. And I called back and want to confirm, but again voice message. So I left a message to told time and date is confirmed, and left my number for them if there is any unsure or change, they could just call back. It is so disappointed that on the day, no one comes to install and not even told me the door not ready and It has to delay again until I call to ask. I only feel the business wants money but no service. Easy to see when I told them I paid the deposit, they could reply quickly. But When I asked the quote, I wait about 2 weeks time and no one reply until I call and call. I won't use this company any more and recommend to friends around me.

Approximate cost: $2700