I had the occasion to need some computer support last Friday (a glitch occurred of my own making ).

I dealt with your "support" line, Rosie rang me within 20 minutes then I spoke with Jeremy.

Zak sorted the whole thing out on Monday morning.

I just wanted you to know you have a great crew working for you - all were polite, definitely oriented towards fixing my problem and a pleasure to deal with.

All too often we hear complaints about customer service, I thought it was about time we customers tell people know when they are doing a good job.