We contracted Betta to install a home office, with a specific deadline. When it came to installing, the units were the wrong size and had to be recut but still didn't fit - in the end some shelves were cut into to fit around a fusebox because it was the only way to fit it - despite being remeasured four times.

Betta offered to fix some of the work - for example, the side panel with a 10mm gap where it didn't reach the floor - but other workarounds would have left us with holes in the wall and still wouldn't resolve all the problems.

Overall, it took five site visits to do the work, the job was two months late and still not what we agreed. Getting anyone to take responsibility for the problems was really hard because the managers don't seem to like dealing with customers.

Approximate cost: $6000