The worst customer service I have experienced in a long time.
Booked an outside and inside spider spray for the house. They signed me up to their monthly payment plan, I agreed - great, I didn't have to pay upfront. Guy rocks up and does outside of house and not inside of house because we hadn't done the house prep (moving furniture, vaccumed etc) . Nobody told us what the house "prep"was supposed to be so the guy left without spraying the inside. So I made a follow up appointment to have the inside done. Flick doesn't show up to the appointment. In the meantime - I still have spiders making webs on the outside of my house - so obviously their product is crap and doesn't work. I decide to cancel the monthly plan. [redacted due to personal identifier] on the phone tries to charge me full price for the service without checking what payments I have made first and upon me requesting a statement, realises I have paid $75 already when she was about to charge me $300 when I only needed to pay $225. I then ask well, the guy did half the service, so I should be paid half the price, well no... that aint gonna happen. Full service was apparently $330.00 and I still got charged $300... so they gave me $30 discount for an unfinished job....
[redacted due to personal identifier] ended up saying... ok thanks for paying... have a nice day. No customer retention effort made, no apologies, no checkup on their contractor to see why he didn't rock up.

Approximate cost: $330

Very Bad Customer Service. The lady that served me was older and obviously on her high horse. I went in there to pick up 2 parcels, they had my partner's name on them but i was a signatuory on the box and she wouldn't let me have them because my last name was different as i have converted to my maiden name. After showing her proof of my married name (which ironically was on an Australia Post Customer Card) and proof of my maiden name along with photo ID...she still refused. I had to have my partner come in and collect them. When he asked to see the form that I had signed to show the lady that i was actually allowed to collect and that my married name was correct, the lady lied to him and told him that there was never any form, when i had sighted it the day before. VERY DODGY!