These are the most dishonest P.C technicians (if they really are technicians) I've ever known. They will get into your home to see how many computers you have, then they'll say they all have viruses. They will take all your computers to their site in Cranbourne and then will say they all have all sorts of problems and will charge you lots of money. One of my pcs had a problem, they said it was the hard drive that was corrupted, they then claimed they replaced it with a new one, but the problem continued, then they said it was windows that was corrupted and they needed to re-install it. I had window 7 and they installed windows 10 without my permission, when they had previously recommended not to install Windows 10 as it had too many problems. They then charged me for installing windows 10 even I did not ask for it to be installed. The problem with my P.C continued so I decided to google the error message and with the help of the microsoft community I was able to fix the problem without paying any money. They also said that my mac P.C had second hand parts, when I bought it brand new from Apple and they wanted to charge me even when they had previously said they would not charge for it. I will report these dishonest people, they do not deserve to be in business!