I CALLED THEM TO ORDER A CAKE FOR MY SON'S BIRTHDAY AND WHEN I WENT TO PICK IT UP THEY DIDN'T HAVE IT. NOBODY COULD EXPLAIN WHAT HAD HAPPENED TO IT AND THEY COULDN'T CARE LESS. THEY TRIED TO SELL ME A FROZEN CAKE AND TOLD ME TO CUT IT UP FIRST TO LET IT THAW OUT. TOTALLY UNACCEPTABLE FOR A CHILD'S BIRTHDAY. THEIR WHOLE APPROACH SEEMED TO BE, WELL WHO CARES IF WE LOSE ONE CUSTOMER WHEN WE'VE GOT HUNDREDS OF OTHERS.