terrible customer service. Was siting at an airport for over 5hours after mechanical problems. Arrived at airport with flight delayed for an hour. no text message like others send. when asked why the delay was told just behind schedule . Then when we were finally able to board flight 3 hours later where we sat and waited an hour and for last flight for the night to leave for all airlines were then told to unboard the plane. So the only option we were left was to sit and wait. Was then informed it was mechanical issues and not sure how long the wait would be. Finally able to board flight in total five hours late. Arriving at destination five hours late with no refund or even part refund for the wait and lyed to about the reon for delay until all planes had left and no choice left but to catch Qantas.

I have flown with all airlines. Virgin blue have nearly always been on time or close to it. Friendly staff that are always their to help. Have looked the other way when i was a kilogram over in weight and still checked my bags in when i was 5mins late. I only travel with virgin now when i can help it. I traveled Christmas day and was half an hour early to my destination and all staff were extremely pleasant even though they were stuck working pleasant day. Thank you virgin blue.

The service was fast and it always manages to get you in. Service needs more quality and professional doctors with better training for sensitive topics. I would only go their if it was something minor not for anything private.

Great service, quick and friendly.I am female and got given all the facts not just told what they thought and given the most expensive price. Would recommend to anyone. My car looks great.

Approximate cost: $199-600