I went there a few times for an eyebrow shape. One time they completely botched my eyebrows by waxing 3/4 of one eyebrow off and the other eyebrow into a different shape to the other. They always kept me waiting about 10 minutes for my appointment and never apologised, then one time I was running 4 minutes late, because of road works, and was rudely told off for keeping the therapist waiting, so she cut my appointment short by 5 minutes and did a rush job which was also ended up being botch job. They are also expensive for what they do. Next time I went to my local beauty salon and they did a fantastic job for half the price. Total Brow promote themselves as being 'eyebrow specialists' but my experiences with them were below average. I don't recommend them.