Always held the Jim's franchises in the highest regard, and saw them as a trusted brand. Used Jim's plumbing for the first time, and it appears they hold themselves to substantially lower standards than any other Jim's franchises.
Rather than spend time seeking multiple quotes for our leaking hot water unit, we (naively!) opted to just call in Jim's Plumbing. Paid $3,600 for (what we later discovered) was a c.$900 Vulcan 170L gas heater. Local plumbers contacted after the event quoted in region of $1,300 to $1,600 (including installation).
Reaction of the franchise manager to questioning the business practices (ie. being verbally told a Rheem would be installed only for a Vulcan to be installed, and being asked to sign blank forms) was extremely aggressive.
If, like us, you've had great experiences with other Jim's franchises, don't assume they are all the same.

Approximate cost: $3600

Always held the Jim's franchises in the highest regard. Used Jim's plumbing for the first time, and it appears they hold themselves to substantially lower standards than any other Jim's franchises.
Rather than spend time seeking multiple quotes for our leaking hot water unit, we (naively!) opted to just call in Jim's Plumbing. Paid $3,600 for (what we later discovered) was a c.$900 Vulcan 170L gas heater. Local plumbers contacted after the event quoted in region of $1,300 to $1,600 (including installation).
Reaction of the franchise manager to questioning the business practices was extremely aggressive.
If, like us, you've had great experiences with other Jim's franchises, don't assume they are all the same.

Approximate cost: $3600