I have recently had a gas cylinder replaced on my property and the driver has caused serious damage to my property at multiple locations (refer to photos on google reviews).

I have been now going back and forth with Samantha who is the Agas supervisor for several weeks demanding the damage to be repaired.

They first offered me 3 free gas refills which I declined as I wanted the damage repaired.

They then agreed to organise a handyman to come to the house to assess the damage and then pay for the repairs. The damage was quoted and they have declined to fix the damages (decking and concrete)!

The matter was escalated to the GM of the area who is refusing to pay to fix my deck even though this was verbally agreed to on the phone when I declined the free gas cylinders.

He claims that it’s too much money and will not pay! They then offered me $1000 refund which doesn’t even come close to the quote they received .. another slap in the face. The GM has not attempted to make any contact with me and Samantha has refused to give me any contact details.

This matter is ongoing however I believe users deserve to know how quickly this company will refuse to fix any damages done to your property even after admitting fault!

This matter will be taken further.

“Agas National - All about customer service” that is an absolute disgrace if you believe you deserve to put this in your branding.

Approximate cost: $1