I ordered two hampers, one for my brother and one for my husband for Christmas. Unfortunately when my husband opened his, one of the port sippers was broken. When I was able I rang up Kaboodle and let them know what had happened and a replacement was sent straight away. I would have also used Kaboodle for my work to send to customers and all of our customers have raved how awesome the hampers were. I would recommend to anyone looking for that special hamper for anyone. Nothing is too hard for them to do either as I wanted my Christmas hampers on one order but with two separate cards, done no problems.