My dog Justice was bitten several times at Playcare on 11 June 2014 and the owner said staff did not see Justice get bitten and were not aware of his injuries. I discovered two separate puncture wounds (neck and back), a slightly torn ear and bite marks on the back of his neck (as verified by the clinical notes from two different vets), after I got home with him that night.

Whilst I have been reimbursed for more than $300 in vet bills by ABT, everything else about the way the owner has handled this situation has, in my opinion, been very distressing and woefully inadequate. The owner has said that as her staff did not witness Justice being bitten and she believes his injuries are the result of normal puppy play, despite having provided her with photos of the injuries and the clinical notes from both the emergency vet and our regular vet. Justice was also prescribed antibiotics, anti-inflammatories and pain relief by the vets because of the nature of the wounds.

I had been a loyal client of ABT for more than 2 years prior to this incident and have invested more than $3000 in behaviour and training services with them in that time. ABT did do a great job of helping Justice to overcome his fear of other dogs and I am devastated that his fear and old behaviours have resurfaced as a result of being bitten at Playcare. I am equally upset that, despite our long history with ABT, the owner did not offer any kind of advice, support or assistance to help Justice recover from this huge set back, until she invited me to me contact her if I need any help in the future. I feel that this offer was disingenuous, coming 11 days after the incident and almost 48 hours after I left a negative review on her Facebook business page. I am afraid that as a result of this incident and the unprofessional, dismissive way that I feel we have been treated, I am no longer comfortable recommending ABT to any dog owner.