Don’t waste your time or money and go elsewhere – Best FREE advice you will get this year!
From the date the deposit was paid this company started making promises they couldn’t keep. Told 4 – 6 weeks to get door – reality 12 weeks! Continually ignored calls and when eventually spoke to someone they were nothing short of rude and made promises that they failed to deliver upon. Despite the company sending fitter out to measure and apparently assess suitability this apparently doesn’t count as any liability for the door once fitted not being fit for purpose which we found out after fitting. Once the door was fitted there were immediate problems and we were fobbed of with excuse after excuse (door has to settle, bed in etc etc) and calls not returned etc. As soon as the three month warranty period has passed they all of a sudden they were pleased to tell us “you don’t have a warrant go to ombudsman” and tried everything to wriggle out of any liability. They eventually sent a fitter out to check the door who told us the door was poorly fitted and should be replaced, apparently Branch Management didn’t agree so that was ignored. Eventaully regional management got involved and atleast bothered to come to inspect the door and despite making numerous escuses and blaiming some sales people who are more interested in sales than the customer he admitted that the door should never have been sold/fitted in the current setting due to sun exposure. Door city then kindly sent us an estimate for another door with the advice “action the quote and Door City will replace the door with a door suited to the exposure”……………..surely they should have sold us a door suited to the exposre in the first place as they are the supposed experts?! They did offer us $1k to remove reviews (and provide an email to say we would not review in future) but with the initial $3k we paid plus the additional $2k they wanted us to pay to get a quote “ door suited to the exposure”?!!?
I could write more but I hope from this review you get a good enough idea of the quality of company they are and asve yourself the hassle. We also caught them out for staff incl Branch management writing positive reviews on the internet, so that speaks volumes to me.

Approximate cost: $3000