HUNGRY JACKS - Norlane, GEELONG
Yesterday I took my daughters to Geelong Hungry Jacks with relief knowing the children would enjoy their visit and there would be a happy outcome as in previous occasions...this was not to be. I ordered 2 of the special 'slushies' which I think is called Frozen drinks on your menu that was advertised on your menu board for a $1 each, along with 2x Vegi burgers regular meal deals and a coffee. The bill came to $25 which seemed excessive to what I have paid in the past but the kids were excited and hungry and other people were waiting to be served so we sat down and proceeding to have our meal. When the kids were settled and I had a chance to read the receipt I noticed that I had been charge an addition $7.80 for the so called $1 special drinks? I had asked for and assumed the drinks were in replace of the drinks offered as part of the meal deal. Which is what we have done on other occasions, for a nominal additional fee. So I asked the staff member that served me to clarify why I was charged so much and she explained that that was because I ordered two flavours instead of one! That doesnt make sense to me so I asked to speak to the manager. He came over with a look of distain and annoyance, as if customers are the last thing he wishes to deal with and proceeded to tell me that the $1 special is only for a large drink and since you ordered a regular you paid $3.90 each for smaller drink. I said I didnt know that a SMALLER DRINK would COST ME MORE and he said that all the prices are listed at the entrance to the restaurant. When I said it would be nice if your staff inform me that the special only refers to the large size, he repeated that the prices are listed on the wall...PLEASE TELL ME WHY i HAD TO PAY $8.55 FOR A BURGER, FRIES and NO DRINK (on both meals I didnt receive!!!!!!!!!!!!!!). and then an additional $3.90 ($7.80 in total) just because I didnt read the two little letters on the display board that say LG - IT DOESNT STATE that this only applies to one size and that I will be charged $3.90 if I order another size. I'm trying to manage to little children and explained to the manager that why would I order two large drinks for small children? Finally, after this conversation, the manager just walked away, after no customer resolution and making me feel robbed and insulted in front of other customers, however, the staff member apologized to me and said that she was new and was still in training. SHAME on the manager for not even providing proper training and supervision!!!!!!!!!!!!!!!!!!!!!!!!!! I will not be back!!!!!!!!!!!

Approximate cost: $25.9

though the owner is very sweet, I found my experience very disappointing, I asked for blonde and was give silver highlights, and charged more than what was quoted over the phone, and as a new client, was not asked if i liked it

Approximate cost: $175