My experience with Kent Removals was no a pleasent one at that. The salesman I spoke to was polite well versed in removals, the removalist arrived earlier and from there it was down hill.

I opted for the Packing option as it was a short notice interstate move. The Uplift itself took over 8 hours. There were three removalist to pack a two bedroom apartment. During the packing two of the removalists would disappear for hours on end with the thrid stating that they were most likely looking at woman. When they were present they were goofing off and mucking around and took zero care in packing. Electronics where shoved to the bottom of boxes, there was no sense of organisation.

The lengthy time in moving caused problems with the building management. After 8 hours the removalists stated that they had finished yet upon inspection three cupboards had not been packed. They advised that they had run out of boxes and would send someone the following day.

The following day I recieved a call saying I was under quoted and had to pay an additional $800 for the extra boxes that need to be packed. When I unpacked on the other end I found that their packing practices where very poor. One box was used to pack small plastic coffee machine and so much space had been wasted.

The extra box did not arrive for over two weeks, I had to call to find out where it was after two weeks and had to wait and additional 5 days as their schedule was to full.

I left feedback and was promptly called by the Regional Manager, he wanted to get a better understanding of my experience. I was given $250 refund, however this was appreciated however it did not make up for the poor expereince and the additional out of pocket costs due to poor packing practices.

I leave this review just to help raise awareness, take the time to look around. Don't simply trust a smiling face.

Approximate cost: $4800