By far the worst experience I have ever encountered and even worse  customer service by head office- Mary. Stylist Mona had made my $1800 wig darker, and failed to tell me in the consultation that the colour would ruin the bleached knots.

I was then offered a "gentle deep cleanse" where Stylist Kiara, was NOT gentle enough and has caused a bald patch on the most visible part of the wig.

Mary has refused to provide a full refund on the careless service and has made every attempt to pass the blame and keep the money.

Never have I felt so incredibly disheartned and utterly disappointed with how my concerns were handelled.

If you suffer from Alopecia and rely on wigs for everyday wear, DO NOT visit Royals Hair at Castle Hill.

I am still waiting for this matter to be resolved. The resolution is a simple refund.