I am one of the many very unhappy customer! I would not trust any after sales support from this store. I bought some items from their online store before the easter long weekend this year, paid the lot, but missing some item when delivered, also 2 of the items are seam sealer and they only sent 1, and to make it worst they sent a dried/hardened container due to a leak (the condition of the seam sealer is very obvious, but yet they sent it away). I've contacted immediately but only after 2 weeks when I got a reply from one of their staff saying that she's going to send the replacement and missing items. It's already May and nothing heard back from her or anyone from the store. I already contacted them several times, but no action from them. Again Do Not Trust their after sales or even try to buy from them online.