I've been bringing my cat Mittens here for about 10 years. The staff have always been really friendly and always make me feel welcome. The cats are very well looked after and treated as special guests. The accommodation is very comfortable (there are beds, lounge chairs and various luxury items in all the cages) and the fees are very reasonable, well worth it for the peace of mind. There is also an outdoor and indoor play area (with TV!), which is great, especially for long stays. I wouldn't hesitate to recommend them to anyone - Love it!