Please let me state for the record that i chose QuickSure Plumbing due them being the highest rated business in this category.

[Redacted names] were very professional, courteous and it was easy to see why they have had such positive reviews.

However in my own personal dealings with them i feel that i have not been afforded the same level of service as others.

I asked QuickSure to come out and look at my Gas/Solar Hot Water System (which was and still has 100% functionality) as i wanted some diagnostics around how much 'life span' (approx) i would have left in it, as the system had started to collect a small pool of water at the bottom of the unit.

During my initial conversation with [Redacted name] i was quoted $300 (+GST) for the 1st hour, please note that there was no mention of the job being billed out at a minimum of 1 hour. I thought given what i was asking to be completed that it may take approx an hour to check the system through thoroughly, i admit that clarity from both parties could have been better on that occasion.

[Redacted name] arrived on the morning (Tues 29/11) and his conduct was excellent. I took [Redacted name] to the Unit and showed him where the water was pooling, he immediately advised that i had a rusty tank, which made sense. I advised that there had been no rust in the water to date and was hoping to get an idea of how long i could get out of it in order to save for another system. He advised that the Tank needed replacing, again i asked is there a way to see how long the tank might have left (given that that the system works 100%) he again advised that it needed replacing.

This was conversation took place in less than 5 minutes of arriving and at no time was the unit or system examined in anyway.

The next 15/20 minutes consisted of [Redacted name] returning to his vehicle to do some research on the product (even though i had provided make/model number to [Redacted name] during my initial conversation) and started to look at costings to replace the Tank.

[Redacted name] returned and advised approx $2100 (+GST) to replace the Tank only, but advised that he would formally send me a quote with further details to my email address.

He then asked if there was anything else he could do while he was there as "I've got to charge you for the full hour regardless". I asked him to take a look at my Hot/Cold swivel kitchen tap which occasionally leaks a little bit of water depending on the position of the tap. I was told i needed a new Tap.

Rather than take up the issue with [Redacted name] at the time. I paid the $330 (GST) and [Redacted name] left my house in under 30 mins and without me being any wiser to what i already new. Yes the Hot Water System was coming to the end of its life span (7 years) and yes a leaky tap will at some point need replacing.

That isn't rocket science.

I took up the issue of the cost by calling [Redacted name] the next day (30/11) and left a message, 24 hours later no returned call so i called him again (1/12) and debated the cost on the basis that i was not advised that it was a minimum of 1 hour charge, especially when the actual engagement was less than 5 minutes.

I then proposed that i pay half by way of reimbursement to my Credit Card to cover costs to get out to my house. (A resolution that i still seek)

[Redacted name] advised that the quote (which had still not been received) could be negotiable in lieu of the $330 and was surprised that i had not received the quote.

Today is Wednesday 7/12 and there has still been no quote received and no follow up from [Redacted names].

Please let me state that i have no issue with call out fees and the premium that come with good service/workmanship, no issue with people trying to make a profit in their business and its clear that QuickSure has a very good reputation and based on other reviews they provide quality workmanship.

But in my case $330 for less than 5 minutes of actual diagnostics/conversation with no follow up, or submission of a quote as promised despite escalation to [Redacted name] the business.

On that basis i could not recommend QuickSure Plumbing, however i wish [Redacted name], [Redacted name] and the business well.

Regards
Mark - Deer Park