We had a pool built by Lazaway and did so after researching many pool companies. From the moment they started we were kept informed. When there were delays (which were minor) we were advised promptly. We took the time to meet with each trades person from Lazaway and discuss the process before each stage began. We asked plenty of questions and always received a response in a timely manner. My advice to any person building a pool is to be available on site - to ask lots of questions and have reasonable expectations.