"We have scheduled your MyNetFone service to terminate on 03/10/16, your next billing date."

That was the agreement between a customer who notified days in advance via email for a specified cut-off date and followed-up on the waiting phone line for 30 minutes before being transferred to a number of departments and finally speaking to the service department to have my internet cancelled on said-date due to relocating internationally.

Guess what, just minutes after hanging up the phone, my service was cut (with immediate effect). I had less than none faith in technical support (2 accounts of no service for days in past months), still I quickly rang to ask for my service to be checked upon since I am legit paying till 03/10/16.

Technical support said "I can confirm your service is terminated and you are no longer in contract as such there is 'no service' to your apartment". I reminded them that I am still a paying customer till the cut-off date which we agreed upon.

On hold for least 20 minutes and technical support said "There was an error on their computer and you are still 'in service' however we have reasons to believe that you are experiencing network outrage due to faulty cables blah blah you can opt to pay $220 for a technician to come in but you will need to wait for it".

Seriously? I had a perfectly stable internet connection prior and it is a fine sunny day out, and so I just suddenly have faulty cables in my area affecting my internet connection?

Approximate cost: $50