Reviews by miaw

This review is for Lollipop's Playland & Cafe, Bentleigh East VIC

verified email - 17 Jan 2012

I had a fantastic day at Lollipops today with my kids! I came in last Wednesday and was not impressed at all with the staff working that day, most of them were teenagers who would rather be anywhere else! I was disappointed right from the start as the lovely lady, Donna, who usually works on Wednesday was on holidays :( However today she was back and working with a cheerful young lady, no older than 18, who at my request informed me her name is Maddy. Donna and Maddy are by far the happiest and most polite staff in the center. Donna, who I have met on several occasion through out the year on weekdays is always ready to take part in a friendly conversation. She brought out my food so fast today I half thought she must have had it ready for me before I even ordered! Donna is always lovely, and I am not at all surprised by her attitude to work today. But I was very surprised by Maddy (after my experience with the other teenage staff!). She is the first staff member I have seen SMILING while running the car ride! She would go to the effort to high-five all the children as they went past in the cars, occasionally pulling her hand away as a quick joke. She also helped my little six year old boy, who has a mild intellectual disability, in and out of his car. He was dribbling down his shirt and talking repetitively in a very autistic manner, and she was not at all put off by this! She just smiled and helped him like she would any other child - not a reaction I at all expected from a teenager, not even a look of disgust when some of his saliva got on her hand! If her positive attitude wasn't enough, Maddy also made my latte for me at the cafe. I was a little bit hesitant when I saw she was making it....(not many coffee's I've had made for me by teenagers have been very good!) but her coffee was just fabulous, perfect temperature and texture....better than some coffee shops I've been to! The only complain I have is there is a lot of dust up in the play frame, which really needs to be seen to by management, it was also quite unpleasant to here the staff member who came in a 4pm complaining to Donna about other staff members at the cafe, it is incredibly unprofessional and rude. I had a lovely day today at Lollipops! It's not the center that's the problem....it's particular members of staff - some of them are wonderful (I'm sure these two aren't the only ones!). But some of them are just plan rude and thoughtless. Thanks for a great day ladies!

Approximate cost: $20