I think it is a great place to go where it is raining and the kids drive you crazy during the holidays. My kids have been going on and off since they were in nappies and are at school now. We know the staff there now. It doesn't hurt to talk to them know and then; if there's something broken you tell them. This is where kids are running freely in a large play room and Just like ANY business in a large hall, they are bound to have dust; just like some local gyms huh? For the cost of a bit of time out and cup of tea, I'm happy to return again.