I'm sorry, but I have to disagree with the glowing reports here.

This clinic is a "greed before care" business, and I believe people have a right to know.

When a vet clinic tells a family in distress over the phone that unless they can pay fees up front, their 12 week old kitten - in sudden distress with no obvious signs of cause - wouldn't be seen to, then there's something terribly wrong with their ethics.

That's exactly what this clinic did, leaving 3 young children traumatized and inconsolable at witnessing the painful and inexplicable death of their kitten.

An emergency, by it's very nature, requires immediate attention, not wasting precious time pushing a money agenda. Life before greed.

But for this particular clinic, that family's kitten just might still be alive.

Unfortunately, the interstate seller of the items I purchased used Couriers Please. Had I known that in advance, I'd have shopped elsewhere, because I'm on a very tight time limit and I know from painful experience how unreliable Couriers Please is.

The seller advised (as does the tracking/consignment site) that it should have been delivered Friday...it's now late Monday afternoon and still no sign of my delivery.

I rang Couriers Please and spoke to someone who didn't sound as though she either knew or cared about what she was doing, but promised to call me back. Surprise, surprise...she never rang and I've had to contact the seller again to see if there's anything they can do to get my order delivered.

As a small business owner myself, I'd never put my customers through the aggro of using Couriers Please. It's Australia Post or nothing!

I've been purchasing fragrance oil and wax supplies online from Natural Candle Supply for (roughly) 2 years now and while there's not really been any need to communicate with them other than placing orders (because there's never been any problems), I feel they deserve to be commended for their excellent service and prices.

The one time I had a question about a particular wax, they responded promptly and professionally.

It's easy to overlook companies who consistently provide such a smooth service that their efforts can be taken for granted, and I'd like to remedy that.

Shopping online with Natural Candle Supply has always been a smooth and fluid experience for me.

There are a few other, large, main suppliers of fragrance oils in Australia, but in my personal experience and opinion, few come close to Natural Candle Supply for competitive pricing and superior fragrance quality.

I also love that the majority of their fragrances are skin-safe and can be used in many skin and hair care formulations, which is the main reason I purchase fragrances from them.

One of the biggest selling points for me is their pricing for sizes. Where they might sell, say, 520ml of a particular fragrance oil for $28.00 (just as an example), another company sells an unpleasant imitation of the same fragrance and charges the same price for just 100ml (again, bear in mind, that's just an example of pricing/sizing differences).

This is an enormous factor for me when purchasing fragrances because I'm a one-woman business, formulating on a small scale while building a business out of my own pocket (no loans!) - the prices have to be reasonable and the fragrances must not only be excellent quality, but skin safe.

I've purchased skin safe fragrance oils from a few other Aussie companies in the past, but none of them were satisfactory in terms of quality and pricing.

The reason for only 4/5 stars for my 'Overall' rating?

It's simply this...:

...if there's one thing I find frustrating at times, it's that some of their items are often 'out of stock' and can seem to take quite a while before being re-stocked.

However, they have such a large range to choose from that if they're out of one item, I can generally, although not always, find something else in stock that's similar.

If not for that, I'd have given them 5 stars, but I remain their customer for life.

Kerry and Robyn (and anyone else I've forgotten!) are always professional, always helpful, always prompt with deliveries, and always on the ball. Heck, they even noticed when I'd spelled my own name wrong (was having a 'young' senior moment that day, what can I say?)! Can't complain about that :)

Their prices are amongst THE most reasonable in the country - and that really can't be said about many suppliers.

If all of my suppliers were half as friendly, half as helpful, and possessed just half the care factor of Heirloom Body Care, what a wonderful world this would be.