When we started engagement ring shopping, we visited many retailers and it quickly became apparent that my exceedingly small fingers were going to present a problem for them including upper end stores such as Tiffany's etc. and frankly, every retail assistant managed to offend us both. We had seen the signs for Xennox on the mall and popped up there for a look. Karl made me feel extremely at ease despite my phyiscal abnormality and was very helpful and honest about options. As a purchase to last a lifetime, we wanted excellent quality and definitely no conflict diamonds. But also didn't want to pay the earth! Needless to say, we had our rings custom designed right there on the spot for a very reasonable price and have been delighted with our purchases ever since. Even years later, I still look at my ring with that same elation! And I love that I can pop in anytime for a free cleaning!! I even referred my friend who also had their engagement and wedding rings designed there too. Thank you so much Karl and team. I wouldn't hesitate to recommend your services again and again and again!