My granddaughter did not enjoy the class and I felt the teacher did not engage with the children.
I cancelled by email thinking it was well outside the months notice that was required and received a response the email address was incorrect. I resubmitted an email to the correct address and was advised it was not received. I then sent an email via the website. during this time I had contacted by phone numerous times and was advised I could not cancel by phone and required to submit in writing by email.
The company preceded to deduct my credit card $195.
I contacted fair trading to no avail and was advised to proceed lodging a complaint to the tribunal, costing me $50. I am still considering if I should pay a further $50 on principle when the company are still denying receiving my emails although I have sent copies of the emails I previously sent.
I found them to be rude when dealing with the issue. I wish I had read the reviews on line that also have had this same experience.