I asked my wife to purchase a pool leaf rake. She brought the existing one in to show. They gave her a leaf shovel which i have found very difficult to use in the past. When my wife tried to return it the sales person said I was full of sh.. it front of my 5 year old son. Both my wife and son left the shop crying. This man is insulting and thinks it is ok to abuse his customers. When I confronted him on his attitude he wouldn't let me get a word in edge wise. He then called me an idiot to my face many times in front of a shop full of people. Every time i go to this shop I am made to feel stupid. This is only the owner who acts like this. Everyone else gives good customer service. I found this site while looking for another pool shop in the area. Is a 25 dollar leaf rake worth losing a customer over.

Approximate cost: $25.00