Carpet Steam Cleaning – After using Golden Honest (GH) removals (which I was very happy with), I thought the carpet steam cleaning would be of a similar standard. It was at the opposite end of the scale. After 30 minutes the carpet looked no different, although damp, it was stone cold.

I explained to the employee that I was dissatisfied and would not pay the $120 until the agent was satisfied. This started a very long argument and I felt quite threatened when the employee promised to “visit” my new address if he was not paid. I subsequently met with the agent the following morning. He agreed the carpet had not been steam cleaned. I paid the agent the $120 (as I had promised the employee) and he agreed to liaise with the employee and to pay him once he was happy the carpet had actually been steam cleaned.

I subsequently spoke to the agent. He advised he spoke to the employee but felt sufficiently concerned to the extent he paid the employee prior to the work being carried out. Time will tell if GH honour their commitment and actually steam clean the carpet. Even if they do, I would recommend people steer clear of GH carpet cleaning. No one needs that type of stress when concluding a tenancy.

I will stay in touch with the agent ( who comes highly recommended) and keep WOMO advised if requested.

Approximate cost: $240