Reviews by phill417

This review is for BecexTech Australia, Point Cook VIC

verified email - 07 Sep 2016

While they do offer cheap prices, once issues arose, the customer service was terrible. I bought a new phone from them which failed after 2 months, they have now had the phone "in for repair" for over two months (more time that I had it). I never received any updates unless I constantly chased them, and they flat out refused to offer replacements and refunds. After 7 weeks of this I opened a dispute with PayPal to try and get a refund that way. Becextech told PayPal the phone had been repaired and was ready to be sent back, this was an outright lie, after the dispute was closed I asked when the phone would be sent out and was told that it was actually still being
repaired. It took a further 2 weeks before I was told the phone had finally been fixed and then another 2 weeks before they actually sent it back. I am still waiting for the delivery but the the tracking says that it is at least on it's way. My advice is pay that little bit more and get it somewhere else.

Approximate cost: $950