Buyer Beware - Yellow Stained Mattress
We bought a mattress for +$1000 on Saturday 24/7/21 sales staff were fabulous. Not in stock, the store requested a delivery from their warehouse to the Cannington store. We were notified the mattress was available to pickup, which we did on the 27/7/21. A quick trip home and we unwrapped the plastic to discover a cringeworthy yellow stain on the underside. I rang the store immediately and emailed through photos of the damage. They responded today 28/7/21 saying they would not be replacing the mattress as it left the store in a 'good condition'. Staff in the store had no way of knowing that for sure, as it was wrapped/sealed in both clear and opaque white plastic. The product is not of acceptable quality to be sold and should never have left the warehouse. It is unacceptable to sell a stained mattress as 'new' and expect people to sleep on it! Please make sure you request them to unwrap the mattress in store and inspect the mattress in full! It is also poor form to not have a customer service team or head office number consumers can contact with issues relating to a store.

Approximate cost: $1079

Buyer Beware - Yellow Stained Mattress
We bought a mattress for +$1000 on Saturday 24/7/21 sales staff were fabulous. Not in stock, the store requested a delivery from their warehouse to the Cannington store. We were notified the mattress was available to pickup, which we did on the 27/7/21. A quick trip home and we unwrapped the plastic to discover a cringeworthy yellow stain on the underside. I rang the store immediately and emailed through photos of the damage. They responded today 28/7/21 saying they would not be replacing the mattress as it left the store in a 'good condition'. Staff in the store had no way of knowing that for sure, as it was wrapped/sealed in both clear and opaque white plastic. The product is not of acceptable quality to be sold and should never have left the warehouse. It is unacceptable to sell a stained mattress as 'new' and expect people to sleep on it! Please make sure you request them to unwrap the mattress in store and inspect the mattress in full! It is also poor form to not have a customer service team or head office number consumers can contact with issues relating to a store.

Approximate cost: $1079