The pre-sales process was wonderful. The sales was really helpful with my questions and needs.

They made some changes to my plan without telling me. I have to keep reading over the plan to make sure it's correct. I pointed out a few major mistakes they have made to my plan. They told me the plan is finalised and I have to pay $500 fee to make any changes to the plan. It took me a long time to settle this to avoid paying $500 to fix their mistake. They have also made mistake on my final house price, they want to charge me extra $8277! They try so many times pushing me on singing the build contract. I told them in the start that I want a normal contract instead of a fast contract. (Fast contract basically is singing a contract before finalising anything). Burbank contracted me to sign the contract again before I was booked for the colour selection. I have to tell them again I want a normal contract. Not long after my colour selection, they sent me the build contract and asked me to sign as soon as possible. Just one week after that, they told me that my facade doesn't match the developer's requirement. They send me a new facade and told to I have to pay $714 for it. I don't like the new facade they sent me and asked them to send me a few more options. They sent me one facade option each time and making this process every slow and painful.