I ordered a TV unite from them on the 7th July. It said, that it leaves warehouse in 1-2 days. So I asked customer care the next day to know if it was dispatched or not. They gave me a tracking number and said that it has been dispatched. A day goes by and I still can't track it and its not updated on their website either. I ask again and they give me the same answer. On the third time, they apologize and say that there has been a mistake and they "accidentally" marked it as dispatched but it is still in the warehouse and they need 1-2 days to contact the supplier and get things right. I contacted customer support the next day and they gave me the tracking number again. They had absolutely no clue that it is not dispatched. When I explained them the issue, they replied with "I do not want to misguide you. I will contact the supplier and email you the updates in 1-2 days." By this time, the previous guys who "figured out" the problem sent me the exact same email saying that he need 1-2 days to contact the supplier, even though it has been 2 days already. So, I contacted the customer support for the next 3 days and every time they ad the same answer "I do not want to misguide you. I will contact the supplier and email you the updates in 1-2 days." but they never do get back to you. So, I got furious and asked for my money back, they said that they can't do it because it is already dispatched. Which makes absolutely no sense as this whole issue occurred BECAUSE hey forgot to dispatch it. I did not want their product and requested over and over to cancel the order and they said that they lodged one but they can't guarantee it and they will let me know within 1-2 days. That was 3 days ago. I have had no updates from them so I contacted them to know about my refund. And you know what they said? That my product is in transit and gave me the dud tracking number again. When explained the whole situation, they replied with the usual "we need 1-2 days to get back to you" What in the world is wrong with this company? Do they have no records? I feel like they are just scammers. It has been 14 days and they have absolutely no idea where my product is, all they do is ask for 1-2 days to get back to you but they never do. And they next time you ask for an update the circle starts all over again. DO NOT TRUST THIS COMPANY!