They were rude when i emailed to book a clean in. They broke our dryer door when they were cleaning the place and when i emailed to ask them about it they admitted they broke it but would take no responsibilty for it. I was more angry at the fact they never told us they broke it! Just put the door back on and left us to find it like that. So we were left to pay for a new door without so much as a sorry. In fact the email they sent back to us was so rude and basically said it was our fault and it was already half broken (it definatley was not!) Would never recommend them.