Hi Glenvill home ,
We written numerous email to your company
There is no reply or action taken at all .
Our new house was finished built by glenvill march 2018 but 5 year later our walls are cracking throughout the house , it’s very concerning and the bathroom is leaking that’s caused the walls become moulding in bathroom. We are simple people.Just please to fix the problem . Thank you

Approximate cost: $435000

The customer service was terrible. We found some cracks on the wall and wrote emails to ask for repairing, but in more than one year time, there are neither any response, or nobody ever answered the phone. Recently we finally got the reception to answer the phone, and said they have forwarded the email to related people. One week pasted nobody called. I called the reception again, saying that we could wait another week. We waited, and not surprisingly, nothing. Can you imagine that you got some cracks on the wall, and in 1.5 years you can't even get somebody to look at that?

Good luck getting anyone to answer the phone. If you’re lucky and speak to someone I can guarantee it won’t be the correct person and you won’t ever get a phone call back.
Unfortunately due to the vendor our block purchase is not going ahead. Have paid deposits to glenvill when requested and now are struggling to get it back. If they are this unorganised I’d hate to actually be building with them!

We used Glenvill to build our dream home and were lead to believe that they were a good company with all the awards they had been given. It was great while we were at the design stage and before we signed. But once we signed and got to the construction phase.....every little thing you could imagine went horribly wrong, from brick work not matching colours, frame work being out of level plaster being not straight and had to be redone 3 times fireplace being in the wrong way air conditioning in the wrong position and I can keep going. Do your home work and get an expert on your side to go through the entire construction processes, other wise you will have nightmares like I did.

Professional builder which guided me through the building process every step of the way. Our home is beautiful - we are thrilled!

I was referred to Glenvill by a friend who previously built with them. Everything they said, they did! I was kept informed throughout the entire process with weekly updates on the progress of my home, which made us feel so comfortable knowing we were in safe hands.

Very happy with the build quality and design. The customer service provided was quick, efficient and professional. I would definitely recommend Glenvill to others. Overall, a great experience.

Overall we could not be happier. The Glenvill staff have been nothing short of professional, polite and knowledgeable. Their service and approach gave us a great sense of comfort in building our dream home. Sincere thanks!

I don't want you to be writing a review on Glenvill as I am.

One of the biggest investments in your life and what a mistake building with Glenvill.
We decided to build our dream home after years of renovating and thought we did our research.
We came across Glenvill and saw their Balwyn display home. We decided that's what we want to build an exact replica of. We had several meetings at the display home walking through and discussing exactly what we wanted. We wanted the upgrade of the line interior and exterior, costing 700k plus.

They came to our home on several occasions to sign forms. When I asked if the things I wanted upgraded were included, they would show us the specifications and advise that it was included. They used the building terminology. We trusted them, however our home doesn't look like the Glenvill display home in Balwyn.
2 years later we moved in and we have had nothing but heart ache and disappointment to the point where now I have to write a review to warn you PLEASE DON'T BUILD WITH THEM.

We have had our parquetry floors lifting, major cracks, doors letting in rain, roof pipes not sealing therefore causing rain to leak into the roof, grout in the shower are coming off and tiles are not in line, paint work is patchy and no primer is used before they paint the window frames, the list goes on and on.

They send handy men out that are not qualified to do repairs.They simply seem to cut corners. The men that work for Glenvill say nothing but bad things about their employer, which goes to show not even their staff are happy with the way they are building the homes, cutting corners and repairs.

When you ask them to come back to fix repairs because it wasn't done correctly by the handyman, they give you the Building Guide Lines spill by stating the sections of the clause "that's with in the building guide lines".
Until this very day every repair they have attended to is unsatisfactory and I can honestly say they actually do not care.

We have paid trades men to fix their mistakes and at this present moment we are in discussion for them to fix our peeling window frames because they didn't use a primer prior to painting the windows. They said they don't have to use a primer because its in the paint, however I spoke to Dulux Trades where they buy their paint from and they said they highly recommend primer is used on new frames regardless. They sent us another building guidelines quote. Pathetic.
They sent out trades men to fill in the large cracks. The trades men decided to go around the whole house and cement it in sections were it wasn't necessary nor did we request. They made a mess of the walls and ground.

The painter came and started patching up the repairs and not to my surprise there is a color variation. Old paint with new paint that is a different shade. They said they will only paint sections of our home which will once again have a color variation.

Our floors are still lifting and you can see the holes where the putty was filled. They didn't even bother to sand it back once puttied and re stain it.

Overall, Glenvill is an appalling, in-compassionate group of inexperienced trades men.

Approximate cost: $700

Glenvill completed a home for us about 8 months ago, very happy with the end result. Our supervisor and staff that were involved in the whole process were very helpful throughout the whole time right from the beginning. I would highly recommend Glenvill as we were very happy with the whole experience..Thank you.

Approximate cost: $350,000