Ordered a dryer only to find after arrival and unpacking that one corner footing was badly damaged. Rang back and was told the dryer would be immediately replaced but could I please send a photo for their records. Five minutes later I received email confirmation that a replacement dryer would be delivered the next day, which it was. Couldn't have been smoother and more hassle free. Compliments on the impeccable service and great value.

A warning for others planning on using this company. If your product is not in stock then you face some pretty terrible customer service.
- Ordered fridge in March with ETA for delivery in May.
- 3 days before delivery, advised they have no ETA on delivery, but still selling the product online with an ETA.
- Could not offer any compatible replacement product i.e. offered another fridge if I pay an extra $350 that requires plumbing, whereas the original did not, or offered another fridge with a $25 discount on the marked price but I still need to pay another $350. I asked for alternative fridges and they couldn't be bothered looking.
- Customer service personnel had no interest in fixing the situation and just talked over the top of me.

Had a faulty dryer that the manufacturer has given a return authority for and Appliances online have held this money for a month now. Continually saying they just need to finalise it! Finalise what?? They have the return authority number and have been refunded the money but instead of giving it back to us they are keeping the money that belongs to us. This is called stealing! DO NOT USE THIS COMPANY!!!

Approximate cost: $700

I have to say the level of service from start to finish has been outstanding and the delivery guys today were first rate - I couldn't be happier.
Everything is set up and ready to go - communication was great, they were on-time, polite and professional and I would 100% recommend using Appliances online.

Approximate cost: $1400

Appliances Online sold us a LG washing machine a few days before Christmas. They said they would deliver and install the new machine, as well as take away the old one. They duly delivered the new machine and we thought they had installed the new machine properly. Instead of tightening the hoses, the installer had just connected them a few turns. He did not test the machine.
On using the machine for the first on Christmas eve, we found the hoses had leaked flooding our laundry and soaking the carpet of the adjoining room.
We contacted what they laughingly called customer service and told what had happened. They apologised at first and asked for a photo of the damage with a view to compensation.
They have just plain ignored us ever since. Their attitude is disgusting. They just hope you just go away, well they thought wrong this time.

Appliances Online sold me a TV on Monday 17/01/22 that was to be delivered on Friday 21/01/22.

They rang me on Wednesday 19/01/22 and told me they would not have the TV ready for delivery until late February. I asked why their website said it could be delivered on Friday. They told me it must be an error.

I went and checked their website and they were still showing the TV could be delivered in January. I told them this and they informed me it must be an error.

I asked Appliances Online to send me an email explaining what happened. They said they would and sent me another invoice. They then tried to switch me to buying another TV.

It is misleading and deceptive for Appliances Online to pretend they have stock and then try and switch you to another product.

Terrible customer service, terrible business to deal with.

Approximate cost: $1599

24 hours surprise!

Got my fridge on Boxing Day- next day delivery! What an exceptional propositions! Harjot and his workmate came on time (within 2 hours window) and installed the fridge, removed all rubbish and got out in 15mins ! I am seriously impressed!

Appliances Online seriously put a lot of Australian businesses to shame for what they could deliver and others can’t!

Approximate cost: $2200

Bought a freezer from Appliance Online. Price is competitive. Upon payment, immediately receive email confirmation and delivery date.
Received email and sms about delivery time on date of delivery. The delivery team Ali and M were courteous and professional, unpacking the freezer outside garage before steering it to its final spot.
Tks vm for the nice work !

Francis Yeung

Approximate cost: $1450

Horrific customer service. I was straight up lied to about delivery (that it was in the system to be delivered, I confirmed this on the phone) but that was a lie it was not scheduled for today. I took the whole day off work today so I wouldn’t miss it again (costing me a days wage!!) and I wake up and it’s not coming: there is no record of it for today - just that I spoke to someone last week.

I am livid. I had such good experiences with them in the past but this, costing me a days wage and lying to me. Nah.

Absolutely the worst customer experience I have ever received purchasing anything online!

Ordered a fridge from them (approx $2,000) and gave them several days of notice for the delivery day, so that I could organise time off work and so they could plan that into their schedule.

Delivery date was for Friday, 26 Nov. I had taken the day off work and waited for the delivery. The whole day and evening went by and no sign of delivery. I got an SMS from someone at night saying they cant make it cant was trying to get me to reschedule and take another day off the following week.

After speaking to this person, they eventually agreed that delivery would be the followjng day Saturday between 10am-12.

A lot of our food went bad and I wasted a day off work waiting for them.

Again I took the day off work for another day for Saturday. On the Saturday, no sign of delivery by midday. I SMSed the guy repeatedly, and no replies. Eventually I called their customer support.

Customer support tries to call the driver and apparently no sign of the driver or my deliveries. They again tried to get me to reschedule for next week. After I mentioned how unprofessional this has been, a manager spoke to me and said the best they can do is reschedule AGAIN for Sunday. Apparently the driver has gone missing so they cant deliver today.

They refused to give me a delivery window or time, so that I could plan my day better. I would only get an SMS from them at 11AM with a possible delivery window.

Basically this means with every missed delivery day, I now have to sit around for 3 full days waiting for these guys to deliver, without any guarantee or indication of time in advance. When I highlighted this to the manager, they said in a rude tone "that's all we can do, we can just refund you if you don't want tomorrow's delivery".

At this point they have wasted 2-3 days of my time, taken my money, been rude and evasive with delivery times, and still not delivered my fridge.

Absolutely cannot recommend this company. I would give them 0 stars if that was possible.

Approximate cost: $2079