Australian Diamond Network

5.0
based on 101 reviews

Customer Approved
“We make customer
service a priority”

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101 reviews about Australian Diamond Network

verified email - 13 Feb 2019

After searching for a replacement engagement ring I came across Australian Diamond Network. I don't usually shop online so was a little apprehensive. The quality of the diamond was by far the best value for money and Wade could not have been more professional and helpful. I took his advice in the selection of diamond and the setting and I am so glad I did. My ring far exceeded my expectations and Wade delivered ahead of schedule. Thank you Wade, it was an absolute pleasure dealing with you and I look forward to my next purchase.

Hi Alyson. Thank you for the lovely review - and thank you for sharing your experience shopping for a solitaire diamond ring online with Australian Diamond Network. We're very happy that you love it so much...and that you are getting so many compliments :)
It was a pleasure dealing with you - if you ever need anything please don't hesitate to let us know.

13 Feb 2019

As many will know, shopping for an engagement ring can be both exciting and stressful. I began my search in October and was not getting very far, I was overwhelmed by all the information.

I was referred by a work colleague to the Australian Diamond Network and made contact with Mr Wade Burbridge. I have done business with many people in my life but was absolutely blown away by the customer service provided by Wade.

Wade called me and we had a great rapport, he asked questions to figure out exactly what I was looking for and provided valuable options. My list could go on for days but to summarise, he was:

1. Honest
2. Approachable
3. Kind
4. Understanding
5. Friendly
6 Great Humour
7. Engaging
8. Generally cared what I was trying to achieve
9. Extremely Knowledgeable
10. Patient
11. Punctual!!!! I sent over 70 emails and he always responded

You will not find a better expierence buying a product than with the Australian Diamond Network. Hands down the highest quality customer service I have ever experienced! We need more businesses operating like this one because no competition or business I have seen comes close.

Anyone reading this review - trust me, give the Australian Diamond Network an opportunity to wow you the way they did me, you will be glad you did!

What business would be honest enough to tell you how to save money (especially when buying a diamond ring!?) I will tell you who...WADE and the AUSTRALIA DIAMOND NETWORK!

WORLD CLASS SERVICE WADE YOU MY FRIEND ARE ONE OF A KIND!

Wow! This has to go down in the record books as one of the kindest, most thought out (and thoughtful) reviews in history!!
It was an absolute pleasure dealing with you Jas. I know how nervous you were at such a big decision, but you made some really good decisions along the way to end up with exactly what you wanted. That's one of the benefits of shopping online...you can take as much time as you need to ensure you are getting the best for your circumstances.
The team at Australian Diamond Network wish you a wonderful future filled with happiness.

08 Feb 2019

Everything about my experience with Australian Diamond Network was truly unreal. From general enquiries and quotes early on, to a quality final product at a really good price.
Wade was incredibly helpful and not the slightest bit pushy like other jewellers I'd previously dealt with. He simply offered friendly, experienced advice and information regarding everything. It honestly could not have been a more pleasant and helpful experience.
Had some reservations about purchasing all the way from Western Australia, but was politely reassured by Wade that all would be fine. Was not disappointed with the outcome in any way, shape or form.
Very grateful for the help and the ring I purchased.. She said yes by the way!

Hi Gus. Glad to hear the wedding plans are coming along...and you thought that buying the engagement ring online was going to be the stressful bit ;)
Thank you for taking the time to leave a review. And thanks for the mention about how we're not pushy - the good thing about shopping online is that you don't have the pressure from sales staff who have to meet their 'targets'. At the end of the day, all we really want is for our customers to walk away happy and satisfied with the product/service/quality/price.
Please let us know if you need anything in the future. Have a wonderful wedding.

06 Feb 2019

Ordered my engagement ring from Australian Diamond Network, they were fantastic to deal with, answered all my questions and had some fantastic suggestions, thrilled with the final product!

Thank you Lyndal for taking a moment to leave a review about Australian Diamond Network - it's very much appreciated.
We're happy that you love your Emerald Cut Halo Diamond Engagement Ring - we loved making it for you.
We hope that you get lots and lots of compliments from your friends and family :)
Please let us know if we can do anything for you in the future.
Thanks again from the team at Australian Diamond Network

verified email - 22 Jan 2019

Wow what a GREAT online experience dealing with Wade and the team at the Australian Diamond Network. Ive always been sceptical about buying online but this company has totally changed my way of thinking. Right from the first enquiry you could tell you were dealing with a reputable business, their knowledge of the industry is astounding, the options available are vast and their attention to detail is second to none (service and product). It was an absolute pleasure dealing with these guys and i would not hesitate for one minute recommending them..... My Valentines day..... sorted!!!! Thanks guys

Approximate cost: $1500

22 Jan 2019

Incredible service mirroring a wonderful collection of diamonds very easy to search through. Invaluable help and advice throughout the process from very knowledgeable and experienced staff. Quick and secure delivery. Could not recommend enough and will definitely use again. A world-removed from my experience on the high-street.

Thank you Sandy for leaving a review. We're very proud of the range and number of loose diamonds that our customers can select from. We appreciate every customer and do our best to make sure the experience is as positive as possible. Thanks again for purchasing your diamond from us.

verified email - 21 Jan 2019

I recently purchased an engagement ring and ear rings and all l can say is l had a phenomenal experience , l asked many questions which wade answered without hesitation, guys give this crew a go the price quality & service would please even the fussiest of diamond buyers .
I'll be back !!

Approximate cost: $7000

Thank you Jim - appreciate the review. We're always happy to answer as many questions as needed to make sure that our customers are making a fully informed decision. We're pleased that the diamond studs were a hit for Christmas, and that she loved the diamond engagement ring. Please let us know if you need a wedding ring as well. All the best for the new year.

21 Jan 2019

Just Beautiful, OMG, Wow these are just some of the words that were mentioned when we received our Sleek and Bold Diamond Engagement ring crafted by Australian Diamond Network.
The care in detail and the quality of diamond is excellent.
It can be daunting purchasing valuable items over the Internet, Wade and the team at Australian Diamond Network take all this away with the professionalism and ease of access to discuss any questions you may have.
We will certainly Recommend Australian Diamond network to anyone looking to purchase a high quality diamond without the hassle.

Approximate cost: $3600

Lovely, pleasant, polite - these are just some of the words that come to mind after dealing with you and Garry :)
Thank you for trusting Australian Diamond Network to make your Diamond Ring. I hope that it makes you smile every time that you look at it. Please don't hesitate to contact us again if you ever need anything else.

07 Jan 2019

Quality of the work was excellent and ADN responded immediately to email questions as regards delivery etc.

Approximate cost: $2500

Thanks Adrian for taking a moment to leave a review about our quality and service - it's appreciated. I hope that the Diamond Tennis Bracelet and Diamond Huggie Earrings were a hit this Christmas. Hope to hear from you again. All the best.

Anonymous
03 Jan 2019

Very happy with the entire process from start to finish ! I started the process a little overwhelmed and with little knowledge about diamonds or rings, Wade was more than helpful with providing information and guiding me through the process. Great communication and professionalism throughout. The end result is fantastic, my fiancée and I could not be happier ! Definitely recommend ADN and will be back in the future.

Thank you so much for the kind review about purchasing your diamond engagement ring online through Australian Diamond Network. The team here take a great deal of pride in the pieces that we make, and the service that we provide, and it's lovely when someone takes the time to let us know how we've done. We're very happy for you both, and please let us know if we can be of any assistance in the future.

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