Australian Diamond Network

5.0
based on 101 reviews

Customer Approved
“We make customer
service a priority”

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101 reviews about Australian Diamond Network

13 Jun 2020

Efficient high quality informative of progress given Covid 19 difficulties. Would highly recommend their product. Wade is an excellent communicator and we wish him well in their business in these stressful times

Thank you Catherine for the kind review. The world has been difficult to do business in recently, and we appreciate your patience. We hope your daughter enjoys her new diamond earrings.

19 Mar 2020

We did not want to buy online at all, but Wades understanding of our apprehension, guided us gently to a point where we felt comfortable to commit.... and being in business for ourselves, he set himself a high standard to achieve, which i'm happy to report, he accomplished to the letter. A commending effort, and he'll hear from us again for more work.

Thank you Scott for allowing us to make your wife's solitaire diamond ring - we're very pleased that she loves it. And thank you for trusting the team at Australian Diamond Network with something so special. We know it is a big commitment to purchase diamond jewellery online, and reviews like yours make it that much easier for the next potential customer to decide to go ahead. Please let us know if we can help you again in the future.

18 Mar 2020

I recommend ADN very highly. Wade is very quick to communicate and answered all my questions in detail. I felt comfortable that I was dealing with an honest and trustworthy seller. I needed the item urgently, so Wade made the effort to ensure I received it on time. The product is amazing and competitively priced.

Thank you Brendan for the lovely review - we appreciate that you have taken the time to help reassure others that buying diamond jewellery online from Australian Diamond Network doesn't have to be scary. We are very aware that our customers are trusting us with a significant financial (and emotional) investment, and we will do our absolute best each time to ensure that your trust has been well placed. Thanks again from the team, and don't hesitate to let us know if you need anything else.

11 Mar 2020

We are really happy with wedding ring. Wade was helpful all the way through to process. Would definitely recommend.

Thanks for the kind words. We're thrilled that you're so happy with the diamond wedding ring. Please let us know if you need anything in the future. All the best from the team at Australian Diamond Network.

verified email - 02 Mar 2020

My expectations were surpassed, Australian Diamond Network designed and created a beautiful and stunning wedding ring (3/4 diamond band in yellow gold), delivered to the Pilbara after a cyclone with ample time to make my wedding day. The service, quality and personalised approach was very much appreciated. Thanks Wade and the Team!!

Thank you Jacquie for taking the time to leave such a kind review. We wish you and your partner all the best, and we hope that you have a wonderful life together. Let us know if you ever need anything. Thanks again from Australian Diamond Network

26 Jan 2020

Wade is extremely professional and did an excellent job.
The engagement ring (white gold, semi-bezel with a solitaire diamond) is wonderful and looks great. My fiancée is very happy and loves it.
The ring exceeded our expectations.
There is an element of trust in purchasing diamond jewellery online.
Wade is very reliable and approachable. I would be happy to buy another ring or other jewellery from him.

Thank you Ian for the lovely review. As you mentioned, our customers put a great deal of trust in us, and we work very hard earn that trust. Reviews like yours help others to trust in us, and we really appreciate it. Please don't hesitate to contact us again if you ever need anything else. Thanks again for allowing us to craft your ring from the team at Australian Diamond Network.

Anonymous
06 Dec 2019

It took me a while to look for authentic jewellery online but Wade took me through to make a right decision. I am very impressed with his practical advice. I was very happy to see the item arrived in a beautiful packaging and care. Thank you for a great experience.

Approximate cost: $2000

Thank you for the kind review. We are very grateful for the trust which is given to us to make a beautiful piece of diamond jewellery. Please let us know if we can do anything for you in the future.

verified email - 22 Oct 2019

I purchased a Diamond bangle for my wife and the process was very easy.
Communication started straight away and kept me informed all the way through. Follow up's came via SMS from Wade who was excellent as I'd missed a required response email.
Product is excellent, presentation was excellent, service was excellent and price was too.
Can't fault this company in any way. Loved the experience and my wife is thrilled to bits.
Very happy customer...

Thank you for the wonderful review. Sharing your experience of buying a diamond bangle from Australian Diamond Network really helps to break down the barriers to purchasing diamond jewellery online. Please reach out to us if you need anything in the future. All the best.

verified email - 17 Oct 2019

Like most people I was a little concerned about ordering online. Always wondering if you are dealing with a reputable company. I read a couple positive reviews about Wade and the Australian Diamond Network and I thought I would give it a go. Wade was excellent to deal with. My fiancé had an idea of the type of ring she wanted and with Wades help was able to get the exact ring she wanted all on line. Wade was quick to reply to any questions via email and once we decided to go ahead, he let us know exact timelines, and he stuck to it. When it arrived we both couldn’t be happier. Could not recommend any higher. Thnx Wade again

Approximate cost: $6600

Hi Gary and Alison. Thank you very much for the kind review - it's certainly appreciated. We're very pleased that you are both so happy with the whole experience -- we do our best to make sure that you end up with exactly the diamond ring that you're after. Enjoy the Emerald Cut Diamond Ring; and if you need anything in the future, please don't hesitate to let us know. All the best from the team at Australian Diamond Network.

16 Sep 2019

I was initially quite hesitant to purchase online without seeing the item in person. I was also a bit skeptical of being scammed given the item was really good value compared to similar products I'd seen. However, I spoke to Wade on the phone & he was super helpful with communication throughout the process. Postage was very efficient and the item arrived from inter-state the day after I ordered. The product is the same as I expected after having viewed images and videos on the website - so no surprises which was great. Highly recommended

Thank you Brendan for the wonderful review. It's not only a significant financial commitment our customers are making with us, it's often an emotional one as well, so we do our very best every single time to make sure it's as stress free for our customers as possible. Thank you for trusting us to make such a special piece of diamond jewellery.

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