Well as I sit here waiting for already 30mins past my appointment time for the doctor in nearly an empty waiting room I ebb between understanding and being really annoyed especially after making an appointment and being told be on time. Sadly kids can't wait this long. Fix it burwood health care. ....

My husband and I have been patients here for over 10 yrs.We have had some great doctors but none as exceptional as Dr. Kit Loke she has been fantastic .She never rushes you and because of her dedication she has picked up major illnesses in both myself and my husband.We now live on the mornington peninsula but still travel to Dr. loke for our health care.She is by far the best doctor we have ever had.

My partner and I have been patients at this large, busy clinic for over 10 years. We have seen many different Doctors over the years and this is rarely caused me any difficulties. They provide an on line appointment booking service where it is possible to choose the Dr and the time that suits you. Many of the staff are bilingual and the practice bulk bill. We of course have our favourite Dr and have always been looked after in the case of an emergency.

I can totally understand what all the other negative reviews are saying about this huge busy practice but I feel that there is at least one doctor who does not fit their descriptions. I changed to this surgery around 8 years ago and I am so thankfully that I did as I have been sick most of my life and previous doctors have not listen or looked at the big picture. I am a patient of dr elnazak who is a caring and pro-active doctor who listened to me and didn't stop till he found out what was wrong with me. He has gone out of his way on many occasions to see me or help me with medical forms prior to surgery no matter how busy he is. I am getting my health back on track after 25 years of being ignored because of his dedication to his patients. I have on occasion see 3 other doctors in that surgery and they were exactly as other reviews described but I feel that it is important that people realise there is at least 1 exceptional doctor there, that I can not thank enough.

Approximate cost: $Bulk billed

Have been a patient here since I was a baby, nearly 30 years. However I can now state that as of this year, I am no longer a patient.
I have to completely agree with another reviewer, they have turned into an absolute in and out factory, building a patient base, they are unbelievably busy and are always so booked up. The waiting room is as busy as Bourke Street these days.
Doctors come and go, and they charge for new patients - even for me to bring my own baby as a patient, with me having been a long term 'customer', they asked me to pay around $50 to add bub to their books. I flatly refused, and at this point searched for another surgery.
Sorry Doctor Demaio, but it seems to be all about getting bigger and bigger, bringing in more and more money... The friendly local feel has gone.

Burwood Healthcare has been looking after my family's health for over 10 years. Consultations with prior appointments are bulk billed. For urgent consultations doctors have been accessible within an hour on payment of a small fee compared to the waiting time a patient endures in an emergency department in a hospital. In our experience the doctors spend adequate consultation time. The fact that Burwood Health Care is our surgery of choice bears out the quality of service they provide.

Although they charge a joining fee for new patients, this is a good centre, one of the few that bulk bills. Lots of doctors so pretty easy to get an appointment. They have a little play area for kids too which is good when you have to wait.

I have been a patient of this surgery for twenty years, they just keep getting bigger and bigger and more and more patients so much so it is just like a production line factory feeling. I was there with an emergency and although i have been a patient for so many years i only ever need visit about four times per year. They had no care the other day that i had an emergency and kept me waiting for an hour unnecessarily and didnt care that i said i was leaving at this time. the previous appointment had been made well in advance and i was kept waiting an hr then too despite having an appointment then i was in there all of five minutes and quickly shipped out the door feeling rushed and dissatisfied.

Make appointments well ahead of time, but then again, you can't really predict when you are going to fall sick. It is impossible to get an appointment if you ring up the week you want to see a doctor

this business behaves like a production line, appointments are too rushed, long waiting periods despite having an appointment, doctors who lack knowledge and just want you out the door asap!